Refund policy

Damaged/Defective Products: 

We have a 30-day free reprint or refund policy for items that are damaged or defective. Which means you have 30 days after receiving your item to receive a free reprint or refund if the issue is reported within 30 days of delivery, along with a photo of proof.  You’ll also need the receipt or proof of purchase.

To start the process, you can contact us at Classicgothgirlmarketing@gmail.com. 

You can always contact us for any return question at: Classicgothgirlmarketing@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If an order is returned due to an invalid address, a refund for the product price will be  issued.

non-returnable items
Unfortunately, we cannot accept returns on  gift cards.

Exchanges
Since products are printed on demand, returns and exchanges are not supported.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Classicgothgirlmarketing@gmail.com.